Shipping & Delivery

How can I track my order?

We use Australia Post and Sendle to send all of our packages. 

Once your order has been shipped, you’ll receive an email with tracking information.

There will be a link and a tracking number in this email, so you are able to track your parcel. If you have not received this email, please check your junk or spam folder before contacting us.

How much does postage cost?

Postage costs include all handling and packing fees. Postage costs are based on the weight of the parcel. For small orders under 500g we charge a flat rate of $10, for orders over 500g we charge a flat rate of $15.

All orders over $100 are free.

How long does delivery take?

We pack all our orders within 24 hours of receiving them. Most orders will arrive within 3-6 business days via Australia Post.

All orders are sent Monday to Friday. Excluding public holidays. 

In some cases an order may take an extra day or two to arrive. If you have concerns, please contact us via email: donna@greataussiesweetcompany.com.au or you can call the store on (07) 3844 8165

Local delivery service

We now offer a local delivery service to the Redlands area of Brisbane. The free local delivery will be available if your postcode matches our service area. Postcodes include: 4157, 4160, 4161, 4163, 4164, 4165. Delivery day is Monday for all orders received by Thursday prior. We can also offer our complete chocolate range without risk of melting due to our careful packaging and handling. Customer's delivery needs to be received in person so if it's a workplace within our delivery range that's fine. Please make sure you put the correct delivery details to avoid confusion. Mobile phone contact and necessary notes for our driver are helpful.  

Cold Items and Perishables 

To help prevent chocolates from melting we add a frozen pack and bubble wrap to packages at no extra charge. As it turns out, Australia's a pretty hot place sometimes, so we recommend being cautious in those scorching hot months as we cannot offer refunds for melted deliveries. We will send chocolate orders to the Greater Brisbane area with Sendle as it's delivered the next day via courier. We recommend these orders to be placed between Monday - Thursday. 

Refund and Cancelation Policy

If you have placed an order and paid for an item we have listed and it becomes out of stock after we receive your order you will be refunded. We will also let you know once it comes back into stock. 

All return or cancelation requests must be made via email. Please contact us at donna@greataussiesweetcompany.com.au within 5 business days of receipt of your order (determined by postal tracking) to be authorised by our team before any product is to be returned. We cannot process any refunds for products returned without an approval. Due to health regulations, any food products must be unused, unopened and have packaging or seals intact.
Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. 

Please send your pre-approved returns to the following address (no refunds for products returned without prior approval):

The Great Aussie Sweet Company

Attn: Returns

Shop 30b Stanley Street Plaza,
South Bank Parklands,
South Brisbane QLD 4101.

Availability, Errors & Inaccuracies 

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order). Products displayed may be out-of-stock or discontinued, and prices are subject to change. We apologize for any inconvenience this may cause you.

 

Where do you ship to?

We are based in Brisbane, Australia and ship Australia-Wide. 

Can I pick up my order to avoid postage?

You sure can. Orders can be picked up from our South Bank store, between 10am and 8pm daily. Please leave 24 hours for us to pack your order.

Shop 30b Stanley Street Plaza,
South Bank Parklands,
South Brisbane QLD 4101.

(Opposite Max Brenner and The Plough Inn)

 

I still have a question, how can I reach you?

You can call us on in store on (07) 3844 8165 or leave us a message on our contact form