Shipping & Delivery

How can I track my order?

We use Australia Post to send all of our packages. 

Once your order has been shipped, you’ll receive an email with tracking information.

There will be a link and a tracking number in this email, so you are able to track your parcel. If you have not received this email, please check your junk or spam folder before contacting us.

How much does postage cost?

Postage costs include all handling and packing fees. Postage costs are based on the weight of the parcel. For small orders under 500g we charge a flat rate of $10, for orders over 500g we charge a flat rate of $15.

All orders over $100 are free.

How long does delivery take?

We usually pack all our orders within 24 hours of receiving them. We post our orders off on Monday's, Tuesday's, Thursday's, Friday's and Saturday's.

Please ensure your order's on Monday afternoon are placed before 5.00 pm to be packed and posted the next day. (Excluding public holidays). 

All orders placed between Monday 5.00 pm and Wednesday 8.00 pm will be posted on Thursday. 

In some cases an order may take an extra day or two to arrive. If you have concerns, please check your tracking details left on your e-mail once it's been posted or contact us via email: donna@greataussiesweetcompany.com.au 

Please note we are a small family business doing the best we can to ensure we get your orders to you as quickly and safely as possible. 

Australia Post are working hard to deliver parcels all over Australia. Orders within Queensland should arrive within 2 - 3 days from being posted. Orders outside of Queensland can take between 7 - 14 days. Thank you for your patience. 🙏🏼

Local delivery service

We now offer a local delivery service to the Redlands area of Brisbane. The free local delivery will be available if your postcode matches our service area. 

🚗 Please Note the minimum order value needs to be over $30.00.

Postcodes include: 4157, 4160, 4161, 4163, 4164, 4165. Delivery days are usually Monday's for all orders received by the Sunday night 8.00 pm prior.

We can make arrangements on other days please call our store to discuss.

We can offer our complete chocolate range without risk of melting due to our careful packaging and handling. Customer's delivery needs to be received in person so if it's a workplace within our delivery range that's fine. Please make sure you put the correct delivery details to avoid confusion. Mobile phone contact and necessary notes for our driver are helpful.

💝 Special requests birthday packaging or surprise notes are met just leave instructions in your order at check out or send us an e-mail. 😉

Cold Items and Perishables 

To help prevent chocolates from melting we add a frozen pack and bubble wrap to packages at no extra charge. As it turns out, Australia's a pretty hot place sometimes, so we recommend being cautious in those scorching hot months as we cannot offer refunds for melted deliveries.

We pay extra for signature on delivery for all our parcels for your protection. You need to be home to receive it otherwise it will be stored safely at your local post office for your collection. 

Refund and Cancelation Policy

If you have placed an order and paid for an item listed and it becomes out of stock after we receive your order you will receive an email from us with the option of a substitute item of the same value or a refund on that item. 

All return or cancelation requests must be made via email. Please contact us at donna@greataussiesweetcompany.com.au within 5 business days of receipt of your order (determined by postal tracking) to be authorised by our team before any product is to be returned. We cannot process any refunds for products returned without an approval. Due to health regulations, any food products must be unused, unopened and have packaging or seals intact.
Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. 

Please send your pre-approved returns to the following address (no refunds for products returned without prior approval):

The Great Aussie Sweet Company

Attn: Returns

Shop 30b Stanley Street Plaza,
South Bank Parklands,
South Brisbane QLD 4101.

Availability, Errors & Inaccuracies 

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order). Products displayed may be out-of-stock or discontinued, and prices are subject to change. We apologize for any inconvenience this may cause you.

 

Where do you ship to?

We are based in Brisbane, Australia and ship Australia-Wide. 

Can I pick up my order to avoid postage?

You sure can. Orders can be picked up from our South Bank store, between 10am and 8pm daily. Please leave 24 hours for us to pack your order.

Shop 30b Stanley Street Plaza,
South Bank Parklands,
South Brisbane QLD 4101.

(Opposite Max Brenner and The Plough Inn)

 

I still have a question, how can I reach you?

You can call us on in store on (07) 3844 8165 or leave us a message on our contact form